160 Jobs in Greater Delhi Area - Page 7

Strategic Activities • Record customer queries and inquiries received through chat, ensuring responses are accurate, professional, and delivered in a timely manner. • Identify issues that require supervisor intervention and escalate them promptly, ensuring complex customer concerns are addressed effectively. • Provide comprehensive and up-to-date information about products and services to customers, aiding in their decision-making process. • Conduct thorough research using available resources to address and resolve customer inquiries, ensuring solutions are feasible and satisfactory. • Identify and resolve customer complaints with efficiency and professionalism, maintaining a positive customer experience. • Document all customer interactions in accordance with standard operating procedures, ensuring accurate records are maintained for future reference. • Recognize, document, and alert the management team about trends observed in customer interactions, contributing to continuous improvement efforts. • Conduct follow-ups on customer calls and chat conversations when necessary, ensuring customer issues are resolved and satisfaction is achieved. • Perform other duties as assigned by the team lead or supervisor, supporting the broader goals of the customer experience team. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. C. Skills Required for the role Strong Interpersonal skills Service excellence Written communication and typing skills Social media skills Customer centricity Stakeholder Management Coordination Skills D. Key Performance Indicators Response and Handling Metrics • First Response Time (FRT) • Average Handling Time (AHT) Resolution Metrics • Overall Resolution Time Quality Metrics • Quality E. Key Interfaces Internal Interfaces Contact Centre Teams • Work with various Contact Centre teams to effectively perform day to day contact center operations F. Educational and Experience Requirements Minimum Education Requirement • Graduate degree, preferably in Operations Minimum Requirement Desired Experience • 2 years + experience in customer service process/operations & chat handling • 3 years + experience in customer service process/operations & chat handling Show more Show less

Be part of a high-growth digital and customer experience consulting firm that has been recognized as one of the fastest-growing companies in America by Inc. 5000 and Honored in the Deloitte Technology Fast 500 North America. We’re looking for the Director - Delivery is a key leader responsible for aligning the delivery organization to the sales process and then ensuring Altudo’s ability to deliver throughout the entire implementation life cycle of various engagements. The Director - Delivery will work closely with business stakeholders to meet the company’s business goals and targets. The individual will manage efforts to ensure adherence to project timelines and budgets as well as manage internal resource allocation and costs towards profitability. Responsibilities Provide overall leadership, vision, strategic planning and oversight of supporting tactical execution plans to ensure successful delivery against the overall delivery roadmap. Manage and own accountability for timely, high-quality and cost-effective delivery of multiple projects across different geographies. Oversight and management of multiple programs and/or projects, leveraging various skill sets ensuring a consistent usage of standard project management practices. Implement best practices and processes - Delivery, IT, Finance, Quality; and ensuring compliance. Ensuring effective resource utilization across onsite and offshore including manpower allocation and release, bench management, monitoring talent pipeline and utilization. Accountable for Customer and employee Satisfaction. Work with Pre-Sales/Practice teams to drive growth, quality and customer satisfaction. Enabling better alignment of technology to the emerging business context of the company. Forward looking in adopting newer technologies Responsible for managing P&L, gross margins at project level, Onsite-offshore ratios, revenue growth, billing milestones and utilization in line with organizational goals. Drive performance assessment, training, coaching and mentoring team members. Takes responsibility for people development including ongoing training, skill building, deployment and career growth. Build competency development and drive to improve productivity Requirements 12 + years of overall experience with a proven track record in project execution and managing multiple CMS or web-based projects. Program management: Experience in managing multiple projects in agile environment simultaneously in an onsite/offshore model. Should have successfully managed a portfolio of minimum 150+ people in different locations with large IT consulting companies. Demonstrated abilityin developing and successfully executing plans for projects including an abilityto oversee projects from conception to completion. Should have experience interacting with senior management of the NA customers. Proven ability to develop and maintain strong professional relationships with clients, colleagues and vendors. Collaborating on common goals with client's technology and marketing teams Operation excellence skills include setting up resource planning, financials etc. People Management – Should have exp in developing progressive recruitment, induction, career growth plan, ongoing training & research systems, to ensure high quality capabilities in the team & retention What’s in it for you? Experience faster growth than other organizations; diligent performers can vouch for promotions and rapid growth at Altudo. We provide seamless growth opportunity for career advancement across all functions by defining careerpath and career ladder. Half yearly promotions for high achievers. You have the chance to influence the strategic direction of projects and initiatives, directly impacting the success and growth of the organization. Get the opportunity to unleash your creativity and contribute to visually stunning designs that make a real impact. Be a part of collaborative work environment where teamwork and idea sharing are encouraged. Gain valuable and demonstrable, skills via training and certifications. Accelerated growth, quarterly reviews and half yearly promotions for high achievers. About Altudo Altudo is an award-winning customer experience consulting firm with a global presence across the US, Canada, and South America. Recognized as one of the fastest-growing companies in America by Inc. 5000 and honored in the Deloitte Technology Fast 500 North America, Altudo has cemented its position as a leader in the industry. Altudo is proud to be recognized among India’s top 50 Best Companies to Work For™ in 2022 and 2023 by the Great Placeto Work® Institute. It is also certified as a great workplace for women and millennials. Over the last two decades, we have established ourselves as a leader in the customer experience space, with over fifty Fortune 500 companies among our clients. We specialize in creating solutions that improve customer experience and drive revenue. Our work has earned us numerous accolades and international recognition. Our success is rooted in our people and our work culture. We provide fast-track growth opportunities to our top performers and foster entrepreneurial avenues that contribute to their holistic development at Altudo .Additionally, we have strong alliances with Sitecore (Platinum), Microsoft, BigCommerce, and Adobe. Learn more about us at https://www.altudo.co/ Show more Show less

OMNI HIRE is hiring for its esteem client which is a leading IT company. our client is is seeking Growth Architects to accelerate enterprise sales across Large Corporates and Government Sales. If you thrive on driving digital transformation and building lasting CxO relationships, this opportunity is for you! Locations: Delhi, Mumbai Experience: 6–10+ years in enterprise sales Compensation: ₹8 LPA–₹15 LPA Department: Enterprise Sales Reports to: Head – Enterprise Sales Enterprise Account Leadership Must have govt sales experience. Drive strategic growth plans for key enterprise accounts Build and nurture CxO/CIO relationships; identify upsell & cross-sell opportunities Ensure high client retention and satisfaction Manage the full sales funnel from prospecting to closure Identify new opportunities across focus sectors (Manufacturing, Healthcare, Large Corporates) Collaborate with solution and commercial teams for powerful pitches Solution Expertise Position cloud, SaaS, digital transformation, hospital management, IT services, and cybersecurity as business enablers Translate complex technologies into clear business value Stay ahead of industry trends to inform client strategy Cross-functional Collaboration Partner with delivery, marketing, and support teams to ensure seamless client success Participate in strategic reviews to align on company objectives Executive Communication & Storytelling Craft compelling presentations and proposals for boardroom engagements Lead high-impact discussions with clarity and insight Market Intelligence Leverage domain expertise in Manufacturing, Healthcare, and BFSI Monitor market trends, client shifts, and competitive moves Travel Flexibility Willingness to travel frequently across India (and internationally as needed) Requirements7–10+ years of enterprise sales experience in large corporate environments and government sales Proven track record in selling digital solutions (Cloud, SaaS, Cybersecurity, etc.) Bachelor’s degree required; MBA preferred Excellent communication, presentation, and stakeholder-management skills What We Offer Supportive Management: Our customer’s leadership culture is built on mentorship and hands-on guidance—no wonder 69% of employees would recommend the company for career support. Rapid Learning Opportunities: In-house Learning Program spans 50+ training centers nationwide, delivering continuous upskilling in hardware engineering, systems integration, and telecom. Work-Life Balance: “Good work-life balance is the main highlight while working here,” according to numerous employee reviews. Positive Work Environment Team members praise the collaborative culture, calling out flexible policies and a truly supportive atmosphere. Career Growth: Be part of a ₹240 crore organization growing at 35% year-on-year, with clear paths for fast-tracked advancement. Job Security: As India’s largest third-party maintenance network—supporting 30,000+ machines—CMS offers stability and long-term prospects. Innovation & Impact: Drive digital initiatives for marquee clients like L&T, Philips, and HLL, solving real-world challenges at scale. Show more Show less

JOB DESCRIPTION FOR RESERVATION SALES ASSOCIATE Make the move from a Job to a Career. Learn Reservations and Revenue optimisation skills to embark a career in Middle Management for Sales or Hotel Operations or Revenue Management or Training and Quality etc. Job Description and Job role of a Reservations Sales Associate - A reservations sales associate position is responsible for ensuring a positive and memorable experience for Guests or Travel Agencies or Corporates. - Engagement is either on telephone or emails with each seeking details of services and product on the hotel chain or resort that you represent. - Work in a paperless office and become proficient on Hotel Reservation Systems like Opera, Synxis, IDS etc. and on world class CRM tools and applications thereby learning personalisation and experiential led selling for premium customers. - Become efficient and seasoned in the art of upselling and cross selling through extensive and thorough training in sales and revenue optimisation practices. Managing guest grievances and escalation management will add to confidence for prompt redressal actions. Skills Required: - A natural tendency to help people, a willingness to learn and improve, and diplomacy. - Ability to communicate effectively in English language for both written and spoken purposes. - Impressive sales skills to be able to project the resort or hotel in the best of ways to prospective customers. - Computer skills, organizational abilities and multitasking capabilities. - Basic cognitive and analytical skills. - General awareness is a desirable attribute. Show more Show less

Job Summary: We are looking for enthusiastic, customer-focused, and well-groomed individuals to join as Cabin Crew for a leading Indian airline. As a member of the in-flight team, you will ensure passenger safety, comfort, and a premium flying experience. 🔧 Key Responsibilities: Ensure the safety and security of passengers during all flight phases Deliver outstanding customer service onboard Perform safety demonstrations and emergency procedures Handle passenger queries and resolve issues promptly Serve meals, beverages, and attend to special requests Monitor cabin cleanliness and ensure high standards of hygiene Comply with airline and regulatory requirements ✅ Eligibility Criteria: Nationality: Indian Age: 18–27 years Educational Qualification: Minimum 10+2 (Higher Secondary) from a recognized board Language Proficiency: Fluency in English and Hindi Height: Minimum 155 cm Weight: Proportionate to height as per BMI Appearance: Clear skin, well-groomed, no visible tattoos while in uniform Passport: Valid Indian passport (or applied with receipt) 💼 Desirable Skills: Excellent interpersonal and communication skills Ability to remain calm and professional under pressure Team player with a positive attitude Willingness to work in rotational shifts, including weekends and holidays 🎁 What We Offer: Competitive salary and flying allowances Paid training and certification Travel benefits (as per airline policy) Career growth within the airline industry Uniform, grooming, and accommodation support (as applicable) Show more Show less

Job Brief Recruitment Coordinator (Short-Term) Vital Strategies India Services Private Limited, is a social enterprise focused on strengthening and revitalizing public health systems to address the leading causes of death, disease, and injury. We deploy our unique world-class technical expertise and global experience to design and support scalable solutions that can bridge the gap between public health needs and their solutions, focusing on rapid, large-scale impact. We leverage our core strengths in the areas of public health intelligence to strengthen the collection and use of data for informed government action, strategic communication to build awareness and behaviour change, institutional strengthening, and innovative financing. In addition to our topical areas of focus – noncommunicable diseases, environmental health and climate change, injury prevention, and social determinants of health we also prioritize work that aims to strengthen the fundamental, foundational dimensions of public health practice that enable governments to tackle and respond to any public health challenge. We welcome applications from people of all backgrounds and do not discriminate based on characteristics such as race, color, age, religion or creed, gender, national origin, ancestry, physical or mental disability, veteran or military status, marital status, or any other basis protected by country and local laws. We are proud of our commitment to a professional work environment where everyone is treated with respect and dignity. Vital Strategies India will not tolerate its employees, volunteers, consultants, partners, or any other representative associated with the delivery of its work carrying out any form of sexual harassment, sexual exploitation, or sexual abuse, and thoroughly vets all final candidates. Job Purpose: Vital Strategies is seeking a detail-oriented and organized short-term Recruitment Coordinator to support a high-volume recruitment effort tied to our global initiative to reduce lead poisoning. The Coordinator will play a key role in supporting the Senior Manager and broader HR team by ensuring a smooth, timely, and candidate-friendly recruitment process. This is a full-time, three-month assignment ideal for someone who thrives in a fast-paced environment and is passionate about contributing to a meaningful global health initiative. The salary for this position is in the range of INR 30,000-40,000/month. Duties and Responsibilities: Coordinate and schedule interviews with candidates, hiring managers, and panelists across multiple time zones Disseminate interview materials, including structured interview guides and candidate scorecards Track and collect completed scorecards and ensure proper documentation and filing Communicate professionally and promptly with candidates and hiring teams Support the offer process, including coordinating job offer meetings, initiating background checks, and coordinating with HR operations Draft correspondence independently or based on instructions and redirect as appropriate, bringing urgent matters to the attention of the supervisor. Monitor hiring progress and help track deadlines and milestones Provide general administrative support to the Senior Talent Manager and Global Talent team Qualifications: Experience Required - At least 1–2 years of experience in talent acquisition, HR coordination, or administrative support, preferably in a fast-paced or global environment. Experience coordinating international or cross-border recruitment and understanding of relevant hiring logistics (e.g., time zone coordination). Demonstrated ability to manage competing priorities and meet tight deadlines Experience handling confidential information with discretion and integrity Experience using applicant tracking systems is a plus Skills And Abilities - Strong organizational and time management skills with attention to detail Track record of improving or streamlining recruitment coordination processes (e.g., scheduling workflows, communication templates, candidate tracking) Excellent communication skills (verbal and written) Comfortable working across different time zones and cultures Commitment to confidentiality, professionalism, and equity in hiring processes Experience in record-keeping and filing systems to ensure accurate data management. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant administrative tools; Working Conditions and Physical Requirements: Ability to collaboratively work with cross-cultural and cross-functional internal teams and external partners in various time zones; Show more Show less

Company Description Krishnatech is an ESO (Engineering Services Outsourcing) company specializing in consulting services for fire fighting system design and engineering. With expertise in a range of industrial projects, such as grain-based distilleries, waste-to-energy projects, thermal power plants, and pharmaceutical plants, Krishnatech also handles commercial projects like hospitals and infrastructure projects like tunnels. Role Description This is a full-time on-site role for an AutoCAD Drafter located in the Greater Delhi Area. The AutoCAD Drafter will be responsible for creating and modifying technical, shop, and architectural drawings. Day-to-day tasks include ensuring accuracy and compliance with project specifications, collaborating with engineers and architects, and maintaining project documentation. Qualifications Proficiency in Technical Drawing and Drawing Experience with Shop Drawings Skilled in Fire fighting system drawings like Hydrant, sprinkler, spray, foam, pump room etc. Strong attention to detail and accuracy and conversant with codes Like NBC, IS, NFPA, OISD etc. Ability to collaborate and communicate effectively with team members Experience with AutoCAD and other relevant drafting software Relevant degree in a technical field, such as drafting or architecture, is preferred Show more Show less

Develops new or modified process formulations, defines processing or handling equipment requirements and specifications, and reviews processing techniques and methods applied in the manufacture, fabrication, and evaluation of products. Involvement may begin at any step from pilot plant to full-scale manufacturing. Coordinates design requirement review with appropriate engineering/scientific personnel to ensure compatibility of processing methods. Compiles and evaluates test data to determine appropriate limits and variables for process or material specifications. May conceive and plan projects involving definition and selection of new concepts, equipment automation technology, and approaches in the processing or development of new or improved processes. Responsibilities Include But Are Not Limited To Performs moderately complex analysis, design and/or assembly related to product design, manufacturing, software or hardware engineering projects. Defines, interprets and develops quality standards for receiving, in-process and final inspection in accordance with company and contractual requirements. Investigates and analyzes highly technical manufacturing and customer issues providing technical assistance in establishing procedures and methods. Reviews and evaluates complex in-process rejections and trends implementing corrective action as needed. Reviews and evaluates moderately complex in-process rejections and trends implementing corrective action as needed. Interfaces with customers, vendors and all company departments to resolve technical and quality problems. Performs technical surveillance of a moderately complex nature in the control of product, design concepts, software and specification requirements. No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright. Compliance Statement This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request. Show more Show less

Role Overview: We are seeking a dynamic and strategic Commercial Head to lead the commercial operations of the company. The ideal candidate will be responsible for driving profitability, managing all financial and contractual aspects of business partnerships, and leading cost management initiatives. This is a high-impact leadership role that directly influences business outcomes and operational efficiency. Key Responsibilities: - P&L Management: Own and manage the business unit P&L, ensuring revenue growth and margin optimization. - Contract Management: Oversee negotiation, structuring, and renewal of contracts with clients, vendors, and partners, including payment terms, financial clauses, and commercial obligations. - Profitability Planning: Define and monitor key commercial levers to ensure profitability at a project and partner level. - Cost Optimization: Lead cost reduction initiatives across procurement, operations, and logistics, aligning with business goals. - Financial Strategy: Collaborate with finance teams on forecasting, variance analysis, and working capital planning. - Risk Management: Ensure compliance with legal, regulatory, and internal audit standards related to commercial activities. - Stakeholder Collaboration: Work closely with sales, procurement, operations, and finance teams to ensure alignment on commercial decisions and initiatives. - Performance Metrics: Track KPIs related to commercial success and present regular reports to senior leadership. Key Skills & Qualifications: - CA/MBA in Finance, Business, or related field. - Proven experience in managing commercial functions, preferably in publishing, media, or similar industries. - Strong understanding of financial contracts, revenue models, and cost controls. - Excellent negotiation and vendor management skills. - Analytical mindset with strong problem-solving abilities. - Excellent communication and leadership skills. Show more Show less

About PhonePe Group: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Area Manager - Operations About Us: PhonePe is the leader in UPI based payments in India. Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe started in 2015 and crossed 2 bn transactions on its platform in 2019. We have a customer base of 150+ mm users and 6 mm merchants live on our platform. About Pincode : Pincode is a shopping app that offers a revolutionary new approach to e-commerce. Pincode places the local stores and sellers at the forefront of the digital shopping growth story. With Pincode, every Indian shopkeeper, regardless of their location, is digitally empowered to tap into the vast potential of e-commerce, creating unprecedented opportunities for growth, while driving innovation at scale. Summary: This role involves gaining a thorough understanding of the growth trends across various categories, including Supermarkets, F&V, M&P, Retail, FMCG, FMCD, Healthcare & Wellness, and Lifestyle. The individual will be responsible for ensuring timely store cataloging, managing stock levels and store audits, overseeing both current and new merchant relationships, handling the complete order lifecycle, leading a team of store executives, and tracking key store performance metrics. This is an On-field role. It is a 6 day shift base working with rotational weekoff Responsibilities: Category Expertise and Merchant Management Category Understanding: You will need to develop a deep understanding of growth trends and dynamics in different sectors like Supermarkets, FMCG, Healthcare, Lifestyle, and others. This knowledge will help you align store offerings with market demand and growth opportunities. Merchant Management: This involves managing existing merchant relationships to ensure they meet operational standards, product availability, and quality. Store Operations and Catalog Management Store Cataloging: A key responsibility is to ensure that all products and services are accurately cataloged in the system. This involves organizing them into correct categories, ensuring up-to-date product details, pricing, and availability, all within the required timelines. Stock Management and Audit: Managing inventory effectively is crucial. You will oversee quality checks, stock levels and conduct audits to ensure there are no discrepancies in stock records. Pricing Strategy: You will be responsible for ensuring that product pricing is competitive by maintaining pricing parity with key competitors. This includes monitoring competitor pricing trends and adjusting your pricing accordingly to remain attractive to customers Order and Fulfillment Management / Order Lifecycle: You will oversee the entire order process, from order creation to fulfillment and delivery. This includes ensuring that orders are accepted and packed as per defined TATs,, managing any issues that arise during the order process, and ensuring ground-level resolution based on tickets raised by customers. Team Leadership and Performance Monitoring Team Management: Leading and managing a team of store executives will be a core responsibility. You’ll need to ensure that your team is motivated, properly trained, and able to carry out their tasks efficiently. Providing guidance, setting expectations, and maintaining communication within the team will be essential for success. Store Metrics and Performance: Monitoring and improving key performance indicators (KPIs) will be critical. This could include metrics like sales performance, inventory turnover, merchant performance, or customer satisfaction. You’ll need to use this data to drive decisions and make operational improvements. Requirements: Proven working experience of 3-5 years in sales/business development/cataloging/quick commerce operations Excellence communication and influencing skills Strong ethics and discretion while dealing with customers Drive for result, able to demonstrate/quantify success relative to established targets and metrics Strong bias for action, problem solving and ownership Ability to develop strong relationships with stakeholders and be a team player Exposure to the start up environment is an added advantage Basic Excel skills Should be ready to travel as this is a full-time field role PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news Show more Show less